Question 1

Shipping costs

Accepted Answer

• Within the EU (except for shipping regions, see our General Terms and Conditions)(https://www.l-s-art.com/en/agb), we charge a flat shipping fee of 16.99 EUR
 • For worldwide shipping, outside the EU and delivery regions that are in an EU exclusion area, please contact us.(https://www.l-s-art.com/en/kontakt) So that we can find a suitable solution for you.

Question 2

How long is the delivery time?

Accepted Answer

The delivery time is displayed directly in the shop, under the product you have purchased.
For special requests (colour request/higher quantity), the delivery time will be extended depending on the effort involved. We will of course inform you of the exact delivery date before the purchase is completed.
Please note, however, that we have no direct influence on the delivery time of the shipping service provider.

Question 3

Which company do we use for shipping?

Accepted Answer

We ship with DHL and DPD.

Question 4

Is delivery also possible outside Germany?

Accepted Answer

• within the EU ( except delivery regions see our GTC)(https://www.l-s-art.com/en/agb) 16,99 EUR
 • for worldwide shipping, outside the EU and delivery regions which are in an EU-exceptional area, please contact u(https://www.l-s-art.com/en/kontakt)s. We will find a suitable solution for you

Question 5

Can I track my shipment?

Accepted Answer

You will receive an email from us as soon as the goods have been handed over to the shipping company. In this you will find all the necessary information.

Question 6

How will recipients receive the gift voucher?

Accepted Answer

The recipient receives an email on the selected delivery date with the subject line: "You have just received a gift voucher from Max Mustermann (correct name of buyer, of course)".

Question 7

How can the gift voucher be redeemed?

Accepted Answer

To redeem the gift voucher, the recipient selects the items in the store and then during the checkout process selects the option : "Redeem gift cards" and enters the unique code included in the email.

Question 8

What happens if the order exceeds the value of the gift voucher?

Accepted Answer

If the purchase exceeds the amount of the gift voucher, the customer has the option to pay the balance using another payment method.

Question 9

What happens if the total order value is less than the value of the gift voucher?

Accepted Answer

Any amount remaining can be used for future purchases.

Question 10

Self pick up

Accepted Answer

Unfortunately, personal pickup is not possible at the moment.

Question 11

Packaging

Accepted Answer

Our products are designed and made with love, effort and passion. For this reason, we attach great importance to the fact that our (your) unique products arrive safely and protected.

Question 12

Damage to the packaging

Accepted Answer

However, if the package has been damaged in transit to you, please contact us immediately by email. Please provide us with a short description and photos of the defects, stating the product name and item number.
We will then find a suitable solution that you are satisfied with.

FAQ- Frequently Asked Questions

Your question has not been answered here ? Then write us via the contact form.